Refund policy

Overview

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Customers may request a return within 30 days of receiving their order. After this period, we are unable to process returns or refunds.

Eligibility for Returns

To be eligible for a return, items must meet the following conditions:

  • Item must be unused, unworn, and in original condition

  • All original packaging, tags, or accessories must be included

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a refund or may receive a partial refund depending on the product condition.

Return Process (Important)

Before returning any item, customers must contact our support team at hello@fringo.shop to request return authorization and instructions.

Once your return is approved, we will provide detailed instructions, including the correct return address.

Unauthorized returns may not be accepted or processed.

Return Shipping

  • If the return is due to our error (such as a defective, damaged, or incorrect item), we will cover the return shipping costs.

  • If the return is due to customer reasons (such as change of mind, not liking the item, or ordering the wrong product), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

We do not charge any restocking fee for returns.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 1–3 business days after approval. Depending on your bank or payment provider, additional processing time may be required.

Late or Missing Refunds

If you have not received your refund yet, please:

  1. Check your bank account again

  2. Contact your credit card provider (processing time may vary)

  3. Contact your bank for additional processing time

If you have completed these steps and still have not received your refund, please contact us at hello@fringo.shop.

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please contact us at hello@fringo.shop for assistance.

Sale Items

Sale items may be eligible for return if they meet the standard return conditions stated in this policy, unless otherwise specified during checkout.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

If a refund is issued, return shipping costs (if applicable) may be deducted from the refund amount.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Order number

  • Photos of the item

  • Description of the issue

We will review your request and provide a suitable resolution as quickly as possible.

Contact Information

If you have any questions about returns or refunds, please contact us:

Store Name: Fringo
Email: hello@fringo.shop
Phone: +1-775-697-7537
Address: 645 Dunrobin Dr, Raeford, NC 28376, United States
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (ET)