Shipping policy

Overview

Thank you for shopping with Fringo. We are committed to providing a reliable and transparent shipping experience for all customers.

This Shipping Policy outlines how we process, ship, and deliver orders placed on https://www.fringo.shop.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Saturday) after payment confirmation.

During peak periods such as holidays, sales events, or promotional campaigns, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Order Cut-off Time

Orders placed before 5:00 PM (Eastern Time) will be processed on the same business day.

Orders placed after this time will begin processing on the next business day.

Shipping Costs

We offer free standard shipping on all orders within the United States.

International shipping fees are calculated and displayed at checkout based on the destination country and order details.

Shipping Time & Delivery Estimates

Estimated delivery times:

  • United States: 6–9 business days

  • International orders: 7–12 business days (varies by destination)

Delivery time is calculated as:

Processing Time + Shipping Time = Total Delivery Time

Please note that delivery times are estimates and may be affected by factors such as customs clearance, weather conditions, or carrier delays.

Shipping Locations

We offer international shipping to most countries worldwide.

If we are unable to ship to a specific location after an order is placed, our support team will contact you promptly.

Shipping Methods

We work with reliable third-party logistics providers, including USPS, UPS, FedEx, and international carriers, to fulfill and deliver orders.

The shipping carrier may vary depending on destination and product availability.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number.

You can use this tracking number to track your shipment on the carrier’s official website.

Please allow 24–72 hours for tracking information to become active.

Shipping Delays

In rare cases, delays may occur due to factors outside our control, including:

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Peak seasonal demand

If your order is significantly delayed beyond the estimated delivery time, please contact our support team for assistance.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@fringo.shop.

We will work with the shipping carrier to investigate the issue and provide a resolution.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend checking your country’s import regulations before placing an order.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us immediately at hello@fringo.shop.

Contact Information

If you have any questions about shipping or delivery, please contact us:

Store Name: Fringo
Email: hello@fringo.shop
Phone: +1-775-697-7537
Address: 645 Dunrobin Dr, Raeford, NC 28376, United States
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (ET)